INFRASTRUCTURE ANALYST N3 (GENERALIST)

Description

Job Summary: Infrastructure Analyst Level 3 for a hybrid corporate environment (on-prem + cloud), serving as the technical reference and driving continuous improvement. Key Highlights: 1. Serving as the technical reference for N1/N2 teams 2. Focusing on advanced troubleshooting and continuous environment improvement 3. Being the ultimate technical escalation point (N3) for complex incidents **Job Description:** Focus: Microsoft 365, Azure/AWS, Networking (Aruba/Unifi/Cisco), Virtualization (VMware), Backup (Veeam), Firewalls (FortiGate/Firebox) Position summary (for posting) We are seeking an Infrastructure Analyst Level 3 to work in a hybrid corporate environment (on\-prem \+ cloud), with strong expertise in Microsoft 365 / Active Directory / Windows Server, Azure and AWS, VMware virtualization, enterprise Wi\-Fi networks (Aruba/Unifi), Veeam backup, and FortiGate and WatchGuard Firebox firewalls. The candidate will serve as the technical reference for N1/N2 teams, perform advanced troubleshooting, and drive continuous environment improvement. Role Mission To act as the ultimate technical escalation point (N3\) for complex incidents while simultaneously standardizing, documenting, and improving the company's productivity, networking, security, and cloud environments. Key Responsibilities N3 support and advanced troubleshooting for: Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, basic Intune) On\-prem Active Directory (GPO, OU, DNS, DHCP, LDAP, basic hardening) Windows Server (2016\+): roles, permissions, file server, printing, DFS Identity and access administration: AD integration with M365/Azure AD (Entra ID), SSO, MFA, grou **Requirements:** Mandatory Requirements Prior experience as N3 / Senior Infrastructure or a very strong N2 with a clear progression plan. Proficiency in Microsoft 365 (admin center, mailbox troubleshooting, Teams, basic licensing). Proficiency in Active Directory \+ DNS \+ GPO. Hands\-on experience with Azure and AWS (architect role not required, but must be able to deploy/troubleshoot VMs, networks, security, and access). Practical experience with VMware vSphere/ESXi. Experience with Veeam Backup \& Replication. Knowledge of FortiGate and/or WatchGuard Firebox firewalls (policies, VPN, monitoring). Operation of manageable switches (Cisco/Aruba/Dell) with VLAN and trunk. Knowledge of enterprise Wi\-Fi (Aruba/Unifi): SSID creation, VLAN binding, client troubleshooting. Experience with corporate antivirus/EDR/EPDR **Minimum Education:** Bachelor's Degree **Work Schedule:** Monday to Friday, 9 AM to 6 PM **Benefits:** None *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial