**Job Description and Responsibilities:** **Working Hours:** 8:30 AM to 5:30 PM (1-hour lunch break) **Level:** Operational **Employment Type:** Permanent — CLT labor code **Key Responsibilities:** Provide in-person and remote service to cooperative members, offering support and guidance on products, services, and electronic channels. Assist with account opening and maintenance, updating member registration data, and formalizing financial transactions. Support product and service proposals by conducting inquiries and verifying documents. Encourage the use of digital channels, guiding cooperative members on the secure use of available tools. Assist in debt regularization and renegotiation, in accordance with internal policies. Collaborate effectively with the branch team to achieve commercial and customer satisfaction goals. Identify and report atypical financial transactions in compliance with internal and regulatory standards. **Requirements:** Minimum education: Completed high school. Preferred: Undergraduate studies in progress in Administration, Economics, Finance, or related fields. Prior experience in customer service or the financial sector is desirable. Desired knowledge: * Customer service and sales techniques. * Financial products and services. * Legislation applicable to the financial and cooperative sectors. * Basic understanding of Central Bank of Brazil (BACEN) regulations. * Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). ANBIMA certification is a plus. **Benefits:** Health and wellness initiatives, Seniority bonus, Medical insurance, Dental insurance, ANBIMA certification assistance — 100% reimbursement of exam fee, Childcare or babysitting allowance, Education assistance covering up to 80% of tuition fees, Birthday day off, Commemorative events, Gympass — Partnerships with fitness studios, gyms, and wellness apps, Annual Profit-Sharing Program, Development and Coaching Programs, Recognition for years of service with the cooperative, Life insurance, Telepsychology services, Corporate University — Courses and training programs, Meal voucher / Food allowance