Description: * Completed high school education (currently pursuing higher education is a plus). * Strong verbal and written communication skills. * Organizational ability and attention to detail. * Ability to thrive in a dynamic environment and manage multiple tasks simultaneously. * Intermediate knowledge of technology and/or technical support. Preferred Qualifications * Experience with ticket triage, creation, or routing. * Familiarity with customer support or ticket management tools (e.g., GLPI, Jira, Freshdesk, OTRS, Zammad, Zendesk, etc.). * Basic knowledge of support or service desk routines. We are seeking an organized, communicative, and detail-oriented professional to handle ticket triage and routing. On a day-to-day basis, your responsibilities will include: Responsibilities * Monitor the ticket queue and ensure all requests are viewed and addressed promptly. * Analyze, classify, and prioritize each ticket, understanding the request and correctly categorizing it in the system. * Route tickets to the appropriate teams, ensuring each request reaches the correct team. * Validate critical information, checking whether the description is complete and, when necessary, requesting additional details from the user. * Track the progress of requests, ensuring internal deadlines (SLAs) are met. * Maintain clear and courteous communication with requesters, providing updates as needed. * Record all actions in the system, keeping a well-organized and complete history. 2512060202191906937