Administrative Assistant / Help Desk

Description

Job Summary: Hand Security is seeking an organized and communicative Administrative Assistant – Help Desk to provide administrative and operational support, manage incident tickets and spreadsheets, and communicate with customers. Key Highlights: 1. Administrative and operational support for employees and technicians 2. Incident ticket creation and tracking 3. Customer communication and basic support **Hand Security** is looking for an **Administrative Assistant – Help Desk** to join our team! If you are organized, communicative, and enjoy problem-solving, this opportunity is for you! **Main Responsibilities:** * Providing administrative and operational support to employees and technicians; * Creating and tracking incident tickets; * Managing internal spreadsheets and reports; * Communicating with customers and providing basic support via system and telephone; * Inventory control. **Requirements:** * Completed high school education (technical or undergraduate studies in Administration, HR, IT, or related fields are desirable); * Basic knowledge of Microsoft Office (Excel, Word, Outlook); * Strong communication skills and organizational sense; * Prior experience in help desk or administrative support is a plus; * Good interpersonal skills. **Working Hours** Monday to Friday: 8:00 AM to 5:00 PM; Saturday: 8:00 AM to 12:00 PM Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: Starting from R$1.640,00 per month Benefits: * Company-provided mobile phone * Food basket * Life insurance * Meal allowance * Transportation allowance Work Location: On-site