Field Support Technician

Description

Job Summary: A professional responsible for on-site technical support and troubleshooting of microinformatics and telecommunications systems, performing maintenance and installations. Key Highlights: 1. Customer Support: Field Microinformatics and Telecommunications 2. Preventive and corrective maintenance of equipment 3. Install and configure devices and systems We have been consolidating our presence in the market since 2011 as a company specialized in IT solutions, offering End User Support and Professional Services. We are further expanding our market reach, with over 70 professionals distributed across various regions of the country, providing full national coverage. Currently, we are recognized for the quality of our services, supporting major market players and large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: **Field Support Technician** Employment Type: CLT; Work Model: On-site \- Indefinite Term; Location: Greater Rio de Janeiro/RJ area Monday to Friday \| Business Hours. **Responsibilities:** Customer Support: Provide on-site microinformatics and telecommunications support; Resolve technical issues directly at customer locations; Serve multiple customers per day, with willingness to travel between regions. Availability to provide coverage whenever required Perform preventive and corrective maintenance of equipment Install and configure devices and systems as needed Manage service tickets and appointment scheduling. **Requirements and Qualifications:** Technical Knowledge: Hardware and software/microinformatics; Experience in maintenance and repair of electronic devices; Basic knowledge of networks, routers, switches, APs, and telecommunications Own car (motorcycle is not permitted) Willingness to undertake long-distance travel (over 300 km) Willingness to travel at short notice, with a minimum stay of one week away from home Willingness to perform daily customer visits **Equipment:** Notebook; HD/Pendrive (32GB, 64GB and 128GB \- 64GB and 128GB are mandatory); Console cable Cable tester; Cable locator; Crimping pliers; Set of screwdrivers; Smartphone with internet access and Android OS **Materials:** Basic repair and maintenance tools, including flat-head and Phillips screwdrivers **Additional Information:** This is an indefinite-term CLT position, operating from 09:00 to 18:00, Monday to Friday, with a 1-hour break. Minimum Education Level: Technical Course Valid Driver's License: Category B Own vehicle Willingness to travel * Meal or Food Allowance * Transportation Allowance * Health Insurance * Dental Insurance