Support Technician

Description

As a **Support Technician** at Montreal Group, you will join one of Brazil's leading technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed themselves to technology and its power to transform the world. That was only the beginning of a trajectory that has established us as a solid market reference and one of the best companies to work for. **Responsibilities and Duties** * Dynamism in providing user support; * Proficiency in face-to-face support techniques; * Ability to express oneself clearly and concisely, both in written and spoken language; * Capacity to remain calm and tolerant, without becoming destabilized when facing situations outside standard procedures and routines; * Demonstrated commitment to the support mission and guidelines. **Requirements and Qualifications** * Completed high school education; * Experience: Customer support at Level 1 **(mandatory experience in this field);** * Knowledge of Windows 7 or newer versions; * Experience with remote access tools for user support; * Proficiency in the Microsoft Office suite; * Basic understanding of computer networks; * Experience assembling and maintaining computers; * Hands-on experience installing and configuring software; * Knowledge of printer configuration; * Experience creating and managing email accounts; * Knowledge of Active Directory (user creation and management). **Desirable:** Currently pursuing or holding a degree in Information Technology; certifications (Microsoft, ITIL, or HDI) or related courses. **Additional Information** **Benefits:** * Health insurance plan; * Dental insurance plan; * Group life insurance; * Meal or food allowance; * Benefits club with access to an extensive network of partners; * Access to Wellhub; * Online personal training consultation; * Childcare assistance. In continuous development, we foster a collaborative, respectful, and agile environment. **We invest in talent development** and implement practices that optimize and integrate diverse technological and innovative aspects.