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Job Summary: Responsible for developing operational planning and capacity sizing for voice and text customer service in Customer Relations, as well as monitoring operational performance indicators. Key Highlights: 1. Data analysis experience (Microsoft Office suite) 2. Telecom planning experience preferred 3. Bachelor's degree completed in fields such as Statistics or Engineering Description: * Data analysis experience using Microsoft Office suite; * Telecom planning experience preferred; * SAS software experience preferred; * Bachelor's degree completed, preferably in Statistics, Economics, Industrial Engineering, Mathematics, or Business Administration. Responsible for developing operational planning and capacity sizing for voice and text customer service in Customer Relations. Key Responsibilities: * Prepare and revise the budget (forecast) required to secure financial resources for vendor contracting; * Prepare weekly preliminary forecasts and monitor financial variances; * Monitor operational performance indicators to improve cost efficiency and ensure timely customer response. 2511090202181797211
