Senior SAP IS-U CS/CRM Consultant New

Description

Job Summary: We are seeking a Senior SAP IS-U CS/CRM Consultant to work on strategic implementation, rollout, and enhancement projects of SAP solutions in the Utilities sector, with a focus on Customer Service processes. Key Highlights: 1. Serve as the functional reference for SAP IS-U CS/CRM 2. Lead requirement gathering and understanding with business areas 3. Participate in the design of integrated solutions We are the accelerator driving growth across Ibero\-America, combining EPAM’s global engineering excellence with NEORIS’s regional expertise and cultural proximity. We help organizations scale, modernize, and advance their digital transformation through solutions in Cloud, Data \& Analytics, Artificial Intelligence, Cybersecurity, Intelligent Automation, Strategic Consulting, and Software Engineering. Backed by more than 60\.000 professionals across 55+ countries and a robust Nearshore model, we connect global capabilities with local trust to deliver real impact, sustainable growth, and high-value outcomes for our clients. We believe diversity drives innovation. Therefore, all our opportunities are open to everyone, regardless of gender, race, age, identity, orientation, or condition. **Location:** Rio de Janeiro/RJ **Work Model:** On-site **Employment Type:** CLT **Job Description** We are seeking a Senior SAP IS\-U CS/CRM Consultant to work on strategic implementation, rollout, and enhancement projects of SAP solutions in the Utilities sector, with a focus on Customer Service processes. The professional will serve as the functional reference for SAP IS\-U CS, participating in solution design, functional specifications, integration support, and execution of tests in complex environments—ensuring technical quality and alignment with business needs in an on-site model. **Responsibilities** * Serve as the functional reference for SAP IS\-U CS/CRM in implementation, rollout, and enhancement projects * Lead requirement gathering and understanding with business areas, focusing on customer service * Develop detailed functional specifications for development and integrations * Participate in the design of integrated solutions involving SAP IS\-U, legacy systems, technical systems, and digital channels * Perform configurations and parameterizations of Customer Service processes in SAP IS\-U * Execute and support unit and integrated testing, ensuring delivery quality * Support business validation of solutions, ensuring alignment with defined requirements * Collaborate with technical teams (ABAP and integrations) to ensure correct solution implementation **Requirements** * Solid experience as an SAP IS\-U Consultant with focus on CS (Customer Service / Customer Support) * Proven experience in SAP IS\-U implementation, rollout, or enhancement projects * Experience developing functional specifications * Experience executing unit and integrated testing * Knowledge of customer service processes in utilities, such as registration, requests, service orders, contracts, and basic billing related to customer service * Experience integrating SAP IS\-U with external systems, including technical systems and digital channels * Excellent communication skills for interaction with business areas and technical teams **Preferred Qualifications** * Experience with SAP S/4HANA Utilities * Knowledge of integrations via APIs and middleware (SAP CPI, PI/PO) * Experience with digital channels, such as mobile apps, customer portals, and omnichannel support * Experience in digital migration or transformation projects * Knowledge of related modules, such as CRM, CCS, Device Management, and Billing * ABAP knowledge for debugging and medium-complexity corrections **We Offer** * Meal Voucher and Food Allowance: Monthly benefits for food-related expenses, both at home and outside. * Private Pension Plan: Future planning with supplementary retirement contributions. * Health Insurance: High-quality medical coverage for you and your legal dependents. * Dental Insurance: Comprehensive dental care with an extensive provider network. * Life Insurance: Protection and security for you and your loved ones. * English/Spanish Classes: Language learning incentive. * Wellhub: Benefits and discounts at gyms and wellness programs. * Daycare Assistance: Financial support for early childhood education expenses. * Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities. We invite you to get to know us at http://www.neoris.com, Facebook, LinkedIn, Twitter, and Instagram: @NEORIS. \#LI\-KC1