B2B Retention Internship | Rio de Janeiro - RJ

Description

Job Summary: Internship to support the execution of B2B customer retention processes, with a focus on data analysis and indicator monitoring. Key Highlights: 1. Support for executing B2B customer retention processes 2. Monitoring and development of dashboards in Power BI 3. Active participation in the creation and review of procedures Description: Mandatory Requirements * Currently enrolled in an undergraduate program in Administration, Economics, or Engineering; * Availability to intern for 6 hours per day; * Advanced proficiency in Microsoft Office Suite (especially Excel) and Power BI. Desirable Requirements: * Prior knowledge of programming languages. * Prior knowledge of Salesforce. Department Description: * Responsible for customer retention initiatives, including indicator analysis, creation and monitoring of activities for the sales team, database analysis for managerial reporting, and definition and management of processes involving the company's customers. Responsibilities: * Support the execution of B2B customer retention processes, provide assistance to sales consultants, and collaborate with other departments to resolve requests and issues. Responsible for monitoring and developing dashboards in Power BI, as well as monthly tracking of key departmental indicators. Actively participate in discussions regarding the creation of new procedures and the continuous review of existing processes. 2511020202231781676