Job Summary: A customer relationship professional focused on ensuring a positive customer journey, monitoring interactions, collecting feedback, and proposing improvements to enhance satisfaction and loyalty. Key Highlights: 1. Focus on customer experience and satisfaction 2. Analysis of metrics and proposal of improvements 3. Ability to transform interactions into memorable experiences The professional is responsible for supporting customer relationship activities, ensuring a positive and consistent journey across all touchpoints. This includes monitoring interactions, logging and tracking tickets, collecting feedback, and proactively communicating with customers—all with a focus on experience, empathy, and issue resolution. Additionally, the professional supports leadership and the relationship team in analyzing metrics and proposing improvements to increase customer satisfaction and loyalty. Requirements: * Basic knowledge of customer service and relationship management processes; * Strong writing and verbal communication skills; * Familiarity with customer experience metrics (CSAT, CES, NPS); * Experience with CRM, Help Desk, and ticket management tools; * Proficiency in Microsoft Office, especially Excel and Teams; * Ability to operate multiple platforms simultaneously; * Active listening, accurate interpretation, and assertive, humanized responses; * Structured management of multiple tasks and deadlines; * Proactive problem anticipation and suggestion of improvement solutions; * Genuine focus on delivering value and satisfaction to customers; * Collaboration across departments to achieve shared goals; * Adaptability to changes in processes, systems, and service workflows; * Ability to understand both what the customer expresses—and what remains unspoken; * Ability to transform routine interactions into memorable experiences; * Empathetic communication and a consultative approach in all interactions; * Genuine customer attention, translating feedback into improvement opportunities; * Organizational and analytical mindset in managing experience data; * Acting as a bridge between customers and operations, ensuring fluidity, trust, and delight. Benefits * Transportation Allowance * Meal Allowance * Health Insurance with Co-payment (after probation period) * Life Insurance