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Job Summary: Manage the reception desk, optimize patient service, and coordinate the team to ensure patient satisfaction and operational efficiency. Key Highlights: 1. Operational management and service optimization 2. Team coordination and patient satisfaction 3. Continuous process improvement and organizational climate enhancement Description: Mandatory Requirements: * Completed high school education; * Strong verbal fluency; * Proficiency in Microsoft Office Suite; Desirable Requirements: * Flexible availability (occasional schedule swaps); * Prior experience in team management is preferred; * Experience in healthcare service delivery is a plus; * Familiarity with Tasy system; * Knowledge of medical authorization guidelines; * Currently enrolled in or having completed a bachelor's degree. ACTIVITY DESCRIPTION: Monitor NPS scores and propose improvement actions based on patient feedback; Organize patient service flow; Guide the team in performing their duties with focus on patient satisfaction; Track authorization requests and contact relevant parties to expedite approvals; Conduct team alignment meetings; Monitor, evaluate, and propose improvements to the service process; Perform operational management of the reception area; Support service activities as needed; Process medication authorization forms; Open and close the clinic; Mediate conflicts; Monitor patient waiting times for medical appointments and propose process improvements; Monitor and direct submission of authorization forms to pre-billing and billing departments; Ensure the department remains organized and clean; Provide support to the team whenever necessary; Assist patients in navigating the clinic; Interact with physicians to provide necessary support in organizing patient care; Interact with clinic professionals with focus on the patient journey; Interact with patients whenever necessary; Handle employee attendance records; Schedule employee vacations; Conduct performance evaluations; Provide feedback; Train and develop the team; Conduct interviews; Initiate and communicate employee termination procedures when required; Implement initiatives focused on improving organizational climate and team engagement. 2512100202181912053
