Operational Assistant

Description

Job Summary: Manage the customer journey in electric bicycle maintenance, focusing on customer service, work order tracking, and internal department coordination. Key Highlights: 1. Customer journey management in bicycle maintenance 2. Focus on customer service and proactivity 3. Opportunity to work with sales and electric bikes **Want to work at Brazil's largest electric bike company?** We were founded in 2010 in Rio de Janeiro. Since then, our mission has been to encourage people to reflect on their habits. Not only habits related to urban mobility. We want people to look more around them. How do you live your life? What is your relationship with nature, time, work, family, and friends? Our brand is not just about electric bikes. Lev is about choices—like choosing the most beautiful path instead of the fastest one. And speaking of paths, may the journey always be the best part. Nice to meet you—we are Lev. Additional Information: * Needed to work beyond your regular hours? We offer a time bank so you can use those hours. * We provide iFood Benefits—our monthly meal/food allowance. * For commuting to work, we offer transportation vouchers or fuel assistance. * We offer health and dental insurance, effective after 3 months of employment. * For on-duty moms and dads, we provide childcare assistance. * Love working out? We offer Totalpass or Wellhub. * Want to further your studies? After 6 months of employment, we offer education assistance: Lev covers 50% of your course/university/postgraduate tuition. * After 6 months of employment, you may exchange your transportation voucher for a bike for commuting between home and work (and vice versa). **Selection Process Steps:** * Resume screening: In this first step, we will review your resume against the requirements for this position. * Talent Acquisition interview: One of our recruiters will schedule a competency- and culture-fit interview—and it’s also an opportunity for you to learn more about the company! * Leadership interview: A deeper assessment of your professional experience and technical skills. Leadership will also answer your questions about the role. **Job Responsibilities:** * Manage the customer journey in bicycle maintenance * Provide customer service * Track work orders * Coordinate with internal departments * Sell parts and prospect customers * Issue invoices and support administrative tasks **Required Knowledge:** * Excellent verbal and written communication * Experience in customer service (CS/CX) * Sales experience preferred **Competencies:** * Strong communication and interpersonal skills * Organization and proactivity * Resilience and customer focus **Preferred Qualifications:** * Experience in sales or the bicycle industry * Basic knowledge of bicycle maintenance * Completed undergraduate degree Minimum Education Level: Undergraduate Degree Willingness to travel * life insurance * childcare assistance * health insurance * dental insurance * education assistance * SESC membership * meal/food allowance * transportation voucher * Totalpass * Wellhub