Customer Service Support

Description

Job Summary: We are seeking a professional for first-level support, identifying and resolving customer issues quickly and efficiently, ensuring excellent service. Key Highlights: 1. Provide first-level support with a focus on customer satisfaction. 2. Develop problem-solving and customer relationship skills. 3. Opportunity to suggest improvements to customer service processes. **Job Description** --------------------- We are seeking a professional to provide first-level support, identifying and resolving customer issues quickly and efficiently. Responsibilities include escalating unresolved cases, tracking requests to resolution, and ensuring excellent service. Additionally, the role requires updating records, generating reports, suggesting process improvements, and staying up-to-date on products and services. **Responsibilities** --------------------- * Provide first-level contact and present solutions to customer issues. * Properly escalate unresolved issues to supervisors or higher-level support teams. * Track, forward, and redirect issues to correct resources. * Update customer data and generate activity reports. * Guide customers throughout the issue resolution process. * Monitor customers, provide feedback, and manage issues until resolution. * Utilize excellent customer assistance skills to exceed customer expectations. * Ensure proper logging, documentation, and case closure. * Recommend procedural modifications or improvements. * Maintain and expand knowledge of call center procedures, products, and services. **Requirements** -------------- * Proven experience providing B2B customer support. * Excellent communication and customer relationship skills. * Advanced problem-solving and multitasking abilities. * Customer service orientation. * Intermediate proficiency in Microsoft Office Suite, especially Excel and PowerPoint. * Currently pursuing a degree in Business Administration or related fields. * PREFERRED: Experience with procurement processes. **Benefits** -------------- * Daily attendance allowance of R$ 40.00; * 3 days onsite and 2 days remote work; * Health Insurance \- Amil \| Co-payment; * Dental Insurance \- Amil \| Co-payment; * Life Insurance; * Training Program \- Semapi Educa; * Health and Well-being Program \- Semapi Escuta \+ Namu; * 15 consecutive days of vacation.