Description
Job Summary:
This professional will be responsible for customer service in e-commerce, mediation with platforms, advertisement listing, and monitoring of sales performance.
Key Highlights:
1. Comprehensive customer service and support on e-commerce platforms
2. Management and optimization of advertisements to improve sales performance
3. Monitoring and analysis of e-commerce performance metrics
Providing customer service on e-commerce platforms, resolving inquiries, and offering the best possible solution to customers;
Mediating with e-commerce platforms regarding deliveries, order status, returns, cancellations, damages, and refunds;
Listing new advertisements on e-commerce platforms;
Monitoring and developing improvements to advertisement sales performance, including keyword-rich descriptions, promotional campaigns, ad campaigns, email marketing, banners, shorts, etc.;
Tracking returns, damages, and refunds in spreadsheets with performance indicators;
Reporting platform performance indicators, such as delays, response time, complaints, mediations, cancellations, alerts, and penalties;
Processing invoice returns or cancellations;
**Benefits**
Group Medical Assistance
Dental Assistance
Group Life Insurance
Meal Voucher
Food Voucher
Transportation Voucher
Employment Type: CLT (Permanent)
Working Hours: Monday to Friday — 7:00 AM to 5:00 PM
Preference for candidates residing near or having easy access to Penha Circular
Salary: BRL 1852.00
Position Type: Full-time, Permanent CLT
Benefits:
* Dental assistance
* Life insurance
* Meal voucher
* Transportation voucher
Selection Question(s):
* Do you have experience in e-commerce? Please describe your experience.
Work Location: On-site
Full-time
Onsite
São João de Meriti,Rio de Janeiro
