Customer Service Analyst - Downtown

Description

Job Summary: Provide customer service, ensuring high-quality support, satisfaction, and retention; identify technical debt and manage requests. Key Highlights: 1. Ensure high-quality support and customer satisfaction. 2. Identify technical debt and manage internal requests. 3. Conduct presentations and training sessions for customers. An Information Technology Services company is hiring a Customer Service Analyst in Rio de Janeiro (Downtown). Feng Brasil is a company specializing in feng shui and wellness solutions. We offer consultations and products that promote harmony and balance in environments. **What will you do in this role?:** Provide customer service, ensuring high-quality support, satisfaction, and retention. Identify technical debt and internally manage received requests. Ensure SLA compliance and monitor request progress. Conduct presentations and training sessions for customers and internal teams. Stay updated on industry practices and propose continuous improvements. If you have prior experience as a Customer Service Specialist, Customer Service Coordinator, Customer Support Agent, or Customer Relationship Analyst, you may meet the requirements for this position. **Company Offer:** * Salary: Competitive with the market. * Benefits competitive with the market. **Other Information:** * Employment Type: Permanent * Schedule: Full-time * Working Hours: To be determined. **WANT TO JOIN THIS RECRUITMENT PROCESS?** ---------------------------------- * Review all information regarding this position on Jobbol and apply for free. ***Work Location:*** *On-site in Rio de Janeiro / RJ* ***Application Deadline:*** *12/26/2025* ***Expected Start Date:*** *01/03/2026* ***JobId.:*** *29381418046* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best of the 2025 job market.*