Customer Service Administrative Assistant

Description

Job Summary: Professional to monitor shipments, serve customers, record incidents, and support commercial and operational areas, with focus on transportation routines and solutions. Key Highlights: 1. Direct customer service and logistics operations monitoring 2. Coordination interface with drivers, contractors, and customers 3. Dynamic, analytical profile focused on problem-solving Job Description: **Main Responsibilities:** * Monitoring and tracking ongoing shipments; * Direct customer service (phone, e\-mail, system, and WhatsApp); * Recording and handling incidents related to deliveries and pickups; * Requesting payments for extra operational costs (additional daily allowances, accommodations, etc.); * Initiating and tracking reimbursement and compensation requests; * Supporting commercial and operational areas with up-to-date shipment information; * Entering and updating data in systems and spreadsheets; * Interface with drivers, contractors, and customers to align on incidents. **Requirements:** * Completed high school education (college degree in Logistics, Business Administration, or related fields preferred); * Prior experience in customer service or logistics; * Knowledge of transportation routines and logistics operations; * Proficiency with tools such as Excel and management systems (Rodopar); * Strong verbal and written communication skills; * Dynamic, analytical profile focused on problem-solving. Employment Type: Full-time CLT Benefits: * Medical assistance * Life insurance * Meal allowance * Meal voucher * Transportation voucher * Dental care Employment Type: Full-time CLT Benefits: * Medical assistance * Life insurance * Transportation voucher