RESPONSIBILITIES: * Purchase, receive, and inspect all utensils and uniforms used by outbackers working in the Front of the House (FOH), ensuring standardization of processes defined by Outback; * Purchase, receive, inspect, and manage inventory of alcoholic beverages and wines, ensuring the bar is always fully stocked and equipped with necessary tools during customer service hours; * Request and manage all materials used in the hiring and training processes of outbackers, guaranteeing that all stages of the selection process are completed thoroughly and within the defined timeline; * Supervise all activities of Assistant Managers (AMs), delegating tasks but never transferring accountability; * Responsible for FOH team scheduling, rest periods, and vacation planning, guaranteeing compliance with legal requirements while achieving monthly performance targets; * Select FOH staff by administering tests and conducting interviews, guaranteeing that approved candidates meet minimum prerequisites for the role; * Conduct team training on the Good Practices Guide, as well as other available trainings and general meetings, with the objective of informing and raising awareness about Outback-defined processes and standards; * Responsible for direct communication with customers, measuring their satisfaction level and verifying whether the Outback quality standard is being applied according to defined processes; * When scheduled, responsible for releasing dishes from the kitchen, maintaining its organization and cleanliness; * Perform cash register closing after service completion, verifying and reconciling all receipt amounts with system entries; * In the absence of the owner partner, responsible for the restaurant Minimum Education: High School Diploma (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
