Description: * Currently pursuing or having completed an academic degree in technical technology fields, such as Computer Science, Systems Analysis and Development; * Possess analytical skills, critical thinking, and problem-solving abilities; * Proactive professional profile; * Strong interpersonal skills; * Good verbal and written communication. You will stand out: * Experience in customer service and technical support; * Intermediate-level experience with SQL. * Provide technical support to internal users and customers, resolving hardware- and software-related issues; * Conduct incident analysis and identify effective solutions, ensuring customer satisfaction; * Configure and maintain up-to-date information technology systems and equipment; * Document support tickets and create technical reports to improve internal processes; * Provide guidance to customers regarding systemic questions; * Execute queries and generate reports using the SQLServer database. 2512210202551772049