Receptionist

Description

Job Summary: A BMW dealership Receptionist is responsible for ensuring friendly, professional, and brand-excellence-aligned service, acting as the central communication hub and guaranteeing a positive customer experience. Key Highlights: 1. Friendly and professional service 2. BMW brand excellence standards 3. Central communication point The BMW dealership Receptionist is responsible for the initial contact with customers and visitors, ensuring friendly, professional, and BMW-brand-excellence-aligned service. Acts as the central communication point, ensuring organization, efficiency, and a positive customer experience from arrival at the dealership. **Responsibilities:** · Greet customers, visitors, and suppliers with friendliness and professional demeanor · Identify customer needs and direct them to the appropriate department or Sales Executive · Answer and transfer telephone calls politely and efficiently · Manage appointment schedules for customer visits, test drives, and tours · Register customers in the dealership's system · Support reception organization, maintaining a clean environment aligned with BMW standards · Receive and forward correspondence and documents · Offer coffee, water, or other courtesies to customers when applicable · Assist with basic administrative tasks upon request · Uphold the dealership’s and BMW brand’s image; **Requirements:** · Completed high school education (a university degree in Administration, Commercial Management, or related fields is a plus); · Prior experience as a receptionist, in customer service, or in administrative roles; · Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook); · Proficiency in using computerized systems; · Excellent verbal and written communication skills; · Professional appearance, demeanor, and courtesy; **Preferred Qualifications:** · Experience in automotive dealerships or the automotive industry; · Experience serving high-end clientele; · Familiarity with CRM or customer service management systems; · Basic English proficiency. **Desired Knowledge:** · Completed high school education (university studies in progress are desirable) · Prior customer service or reception experience (preferably in the automotive or premium segment) · Basic computer literacy (Office suite and internal systems) Compensation: R$1.800,00 – R$1.900,00 per month Benefits: * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site