SENIOR CLIENT SUCCESS ANALYST

Description

Job Summary: Senior Client Success Analyst to manage client portfolios, conduct onboarding, monitor engagement, propose retention and expansion initiatives, and collaborate with internal teams. Key Highlights: 1. Conduct strategic onboarding and portfolio client monitoring 2. Monitor engagement, churn risks, and growth opportunities 3. Collaborate with internal teams to drive product improvements A technology company is seeking a Senior Client Success Analyst in Niterói. **Responsibilities:** Conduct strategic onboarding and portfolio client monitoring, ensuring platform adoption and usage. Monitor engagement, churn risks, and growth opportunities, proposing retention and expansion actions. Lead meetings, trainings, and presentations for clients, both in-person and online. Analyze metrics, ROI, and success indicators, structuring reports and action plans. Manage the client portfolio, driving contract expansion, renewals, and revenue retention. Interface with internal product, support, and commercial teams to contribute to product enhancements and multichannel strategies. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid \- Hybrid work model. * Candidates from São Gonçalo, Rio de Janeiro, or Duque de Caxias are also eligible for this position. * Duration: Full-time * Schedule: Monday to Friday, from 09:00 to 18:00\.