SENIOR CUSTOMER SUCCESS ANALYST

Description

Job Summary: Senior Customer Success Analyst to manage the customer portfolio, conduct strategic onboarding, and monitor engagement, proposing retention and expansion actions. Key Highlights: 1. Manage the customer portfolio, ensuring platform adoption and usage 2. Monitor engagement and churn risks, proposing retention actions 3. Collaborate with internal teams on improvements and strategies Technology companies are seeking a Senior Customer Success Analyst in São João de Meriti. **Responsibilities:** Conduct strategic onboarding and ongoing management of the customer portfolio, ensuring platform adoption and usage. Monitor engagement, churn risks, and growth opportunities, proposing retention and expansion actions. Lead meetings, trainings, and presentations for customers, both in-person and online. Analyze metrics, ROI, and success indicators, structuring reports and action plans. Manage the customer portfolio, driving contract expansion, renewals, and revenue retention. Collaborate with internal product, support, and sales teams to contribute to product improvements and multichannel strategies. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid \- Hybrid work model. * Candidates from Nilópolis, Belford Roxo, Duque de Caxias, or Mesquita are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00\.