Ultra Group Ultra was founded with the belief that sports and physical activity have the power to transform ourselves, others, and society as a whole. We all have the power to make a difference. And if the world has changed so much, why are all gyms still the same? We’re here to do things differently. Purpose We exist to be a powerful tool for transformation through physical activity and sports. We were born as an unwavering agent of change—encouraging, motivating, and providing the appropriate infrastructure and services to support exercise practice. Responsibilities and Duties of the Position * Supervise and coordinate the unit’s team and activities. * Prepare reports and update reports with the unit’s indicators and performance metrics. * Monitor the unit’s performance indicators and evaluate the team collectively and individually. * Participate in, monitor, and resolve (where possible) items identified during internal audits. * Conduct periodic meetings with the team (sales consultant, fitness consultant, gym coach, cleaning, and maintenance staff). * Oversee repair works and maintenance teams—including building infrastructure, equipment, and cleaning. * Conduct regional competitor research. * Train and develop all team members, as well as personnel from other units. * Deliver initial and refresher training to new hires and existing staff. * Address and respond to all feedback received via NPS, Customer Service Center (SAC), website, social media, or in-person from members—listening, evaluating, and deciding impartially. * Address and resolve conflicts with members. * Supervise the entire team’s customer service delivery. * Manage inventory and supplies for the unit. * Coordinate all building and equipment maintenance, request quotations, and research best prices. * Interview and select candidates to join the team (as needed). * Participate in the onboarding process for new members: receive and verify admission documents for approved members and forward them to Accounting. * Manage the unit’s electronic timekeeping system. * Assist with administrative processes at the unit level—including hiring, termination, vacation requests, absences, time clock registration, work schedules, payroll closure, etc. * Ensure proper upkeep, cleanliness, and order in the workplace. * Perform other related tasks as required by operational needs and instructions from the immediate supervisor. Education Requirement Bachelor’s degree in Physical Education; additional undergraduate degree in Business Administration, Business Management, or Human Resources is desirable. Skills * Strong communication skills. * Leadership. * Fair and equitable treatment. * Planning and organization. * Punctuality and organizational skills. * Enjoyment of working with people. Requirements * Intermediate Microsoft Office proficiency. * People and process management experience. * Scrum certification is a plus. Additional Information Ultra VIP Plan for the employee and one additional person.
João Silva
Indeed · HR
João Silva
Indeed · HR
