Customer Service

Description

Job Summary: Provide customer service support by filtering information and ensuring organization in the service workflow, while learning about accounting and administrative routines. Key Highlights: 1. Initial point of contact between client and office 2. Learn accounting and administrative routines in practice 3. Develop communication and organizational skills Description: * Support customer service by ensuring requests are correctly routed to the appropriate department, facilitating communication between clients and the office. * Request and verify onboarding documentation for new employees. * Answer phone calls, WhatsApp messages, and e\-mails courteously, forwarding information to the relevant departments. * Organize and verify documents submitted by clients (bank statements, invoices, contracts, etc.). * Log requests/issues in spreadsheets or the internal system to prevent loss of information. * Monitor basic deadlines (e.g., tax payment due dates, document submission deadlines) and alert the team accordingly. * Clarify simple queries (e.g., due dates, bill issuance, basic instructions) without delving into more advanced technical topics. * Provide clients with updates on request status (always under supervisor guidance). * In short, the primary role is to serve as the initial point of contact between clients and the office, filtering information and ensuring organized service workflows, while gaining practical experience in accounting and administrative routines. Desired Qualifications: * Currently enrolled in a technical or undergraduate program (Accounting, Administration, or related fields); * Strong verbal and written communication skills; * Organizational ability and attention to detail; * Basic computer literacy and proficiency in Office/Google Workspace suites; * Professional demeanor, ethics, and eagerness to learn. 2511060202271853069