Scheduling Assistant (AP) (3)

Description

Job Summary: Customer service professional handling appointment scheduling via WhatsApp and telephone, with a focus on humanized communication and problem resolution. Key Highlights: 1. Humanized customer service via WhatsApp and telephone 2. Problem and conflict resolution capability 3. Scheduling of appointments, tests, and procedures Description: * Prior experience in customer service; * Hospital scheduling experience is a plus; * Completed high school education; * Basic computer skills; * Strong verbal and written communication skills; * Humanized customer service approach; * Problem and conflict resolution capability. * Provides customer service via WhatsApp and telephone to schedule appointments, tests, and procedures; * Verifies doctors' schedule availability; * Enters scheduled appointments into the system; * Confirms information of pet owners and pets; * Provides procedural instructions; * Confirms scheduled appointments; * Prepares quotations when necessary; * And other related duties. 2511290202181893930