Scheduling Assistant (AP) (2)

Description

Job Summary: A customer service professional responsible for scheduling appointments, communicating with clients, and resolving issues, ensuring human-centered service. Key Highlights: 1. Human-centered service and effective communication 2. Problem and conflict resolution 3. Appointment and information management Description: * Prior experience in customer service roles; * Hospital appointment scheduling experience is a plus; * Completed high school education; * Basic computer skills; * Strong verbal and written communication skills; * Human-centered service approach; * Ability to resolve problems and conflicts. * Provides customer service via WhatsApp and telephone, scheduling consultations, exams, and procedures; * Checks physician schedule availability; * Enters appointments into the system; * Confirms guardian and pet information; * Provides procedural instructions; * Confirms scheduled appointments; * Prepares quotations when necessary; * Performs other duties related to this area. 2511190202461876090