Job Summary: The professional will be responsible for providing empathetic customer service via WhatsApp and telephone, scheduling appointments, confirming information, and providing guidance on veterinary procedures. Key Highlights: 1. Empathetic customer service via WhatsApp and telephone 2. Focus on appointment organization and information management 3. Opportunity with a leading provider of veterinary health insurance plans We were born to transform the way pet health care is delivered! We are a reference company in veterinary health insurance in Brazil, offering a simple and flexible business model with \+Excellence and \+Technology. On our team, you’ll find skilled professionals committed to the company’s business, as well as an extensive hospital infrastructure. Join our story! **Responsibilities and Duties** * Provides customer service via WhatsApp and telephone, scheduling consultations, exams, and procedures; * Verifies doctors’ schedule availability; * Enters appointments into the system; * Confirms information provided by pet guardians and pets; * Provides procedural guidance; * Confirms scheduled appointments; * Prepares estimates when necessary; * Performs other related duties. **Requirements and Qualifications** * Prior experience in customer service roles; * Preferred experience in hospital scheduling; * Completed high school education; * Basic computer skills; * Strong verbal and written communication skills; * Empathetic customer service approach; * Problem-solving and conflict-resolution abilities. **Additional Information** With employee well-being in mind, \+Pet offers the following benefits: * Meal allowance; * Transportation allowance; * Life insurance; * Education assistance; * Discounts on \+Pet products and services. Work schedule: 6 hours per day, Monday through Saturday. \+Pet is a comprehensive health platform for your pet. With innovative health plans and an outstanding clinical-hospital infrastructure, we provide 360° care and protection that your best friend deserves. \+Pet was founded with a commitment to promoting well-being and quality of life, ensuring the best experience for you and your pet. With a mission centered on empathetic veterinary medical care and cutting-edge technology, we launched operations with the most complete 24-hour veterinary hospital in Brazil’s Central-West region. Our Hospital Unit, inaugurated in Goiânia, features an ICU, over 70 inpatient beds, and capacity for more than 250 surgeries per month, plus an Advanced Clinic equipped with facilities and specialized teams ready to meet your pet’s daily needs. But our project goes far beyond this. To deliver specialized infrastructure and care across all Brazilian states, \+Pet is continuously expanding and learning. Currently, we operate units in Goiânia, Aparecida de Goiânia, Brasília, Campinas, and São Paulo. In addition to modern facilities for consultations, diagnostics, and treatments, all units include pet shops offering products, as well as full-service pharmacies where you receive recommendations and support from specialized veterinarians. **Our Mission** To be recognized as the best and most modern institution for pet health treatment and monitoring, delivering excellence in service and customer care. **Our Values** To promote health for dogs and cats through a business model based on a simple, flexible, sustainable, and integrated ecosystem. **Our Vision** To deliver excellence and empathy in care, advance prevention and 360° well-being, and build a community growing hand-in-hand (and paw-in-paw). **Purpose** To nurture and reciprocate pets’ love by delivering essential, comprehensive, and excellent health care.