SERVICE CONSULTANT / TECHNICIAN

Description

Job Summary: Provide consultative and excellent front-desk service at the workshop, understanding customer needs, advising on services, and performing sales. Key Highlights: 1. Passion for the automotive industry and interacting with people 2. Consultative and excellent customer service 3. Results-oriented mindset and negotiation skills **Job Description:** ---------------------- Are you communicative, do you enjoy interacting with people, and are you passionate about the automotive industry? Then this job is for you! **Essential Requirements:** ------------------------------ Customer service experience (preferably in the automotive industry). Knowledge of basic mechanics and/or automotive services. Strong communication skills, empathy, and negotiation ability. Organization and results orientation. Valid Brazilian driver's license (Category B). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Salary:** ------------ $13\.36 **Benefits:** --------------- Semi-annual PPR (Profit-Sharing Program) On-site cafeteria Transportation allowance Health insurance (Unimed) Dental insurance (Porto Seguro) Life insurance (Saga Insurance Brokerage) Psychological support program (Acolher Saga) Gym membership partnership (Wellhub) SESC partnership University partnership Discounts on vehicle and product purchases **Work Location:** ---------------------- Goiânia/GO **Working Hours:** ------------------------ Monday to Friday: 8:00 AM to 6:00 PM; Saturday: 8:00 AM to 12:00 PM **Additional Information:** --------------------------- Attend customers at the workshop reception, understand their needs, and deliver consultative and excellent service; Advise customers on required services, timelines, costs, and terms; Monitor the vehicle throughout the maintenance or repair process, keeping the customer informed; Sell services, always seeking the best solutions for the customer.