CRM Assistant

Description

Job Summary: Responsible for supporting the technology and innovation operations by implementing and managing CRM, providing support and organizing data to ensure continuous improvement of the tool. Key Highlights: 1. Support the implementation and management of CRM (Kommo) for the agency's clients 2. Configure pipelines, stages, fields, and basic automations according to the playbook 3. Ensure efficient execution of CRM routines, contributing to quality Before discussing the position, it’s important to know: We are an advertising agency with 13 years in the market, operating far beyond conventional marketing. Our approach is based on the methodology employed by major successful brands, built upon the pillars of Business, Brand, and Communication. Our primary purpose is to drive growth and results for our clients, as we believe their success is our success. To achieve this, we seek talented, passionate individuals who are ready to advance to the next level and share this WINNING MINDSET—because together, we will build a strong team capable of achieving great accomplishments. Candidate Profile: \- Highly committed individuals with self-accountability; \- Individuals who do not wait for others to do what they can do themselves; **\-** Proactive individuals who believe in continuous improvement; \- Individuals hungry and thirsty for success—who truly want to win! "What brought us here is not what will take us further!" If you fit this profile, PRESS START and join this story of winners! **We are located at Av. Rui Barbosa, in the Serrinha district \| GOIÂNIA \- GO (This position is available for PRESENCE ONLY).** Role Summary: Responsible for supporting the agency’s technology and innovation hub, directly implementing and managing clients’ CRM (Kommo), providing support for client interactions, organizing data, and assisting in building dashboards and automations. Acts as a liaison between internal teams and clients, ensuring delivery quality, process organization, and continuous improvement in tool usage. Key Responsibilities: * Support the implementation and management of CRM (Kommo) for the agency's clients. * Configure pipelines, stages, fields, and basic automations according to the playbook. * Perform maintenance and organization of clients’ databases. * Provide technical and operational support to internal teams and clients during interactions. * Monitor KPIs and assist in updating dashboards and reports. * Identify inconsistencies and opportunities for improvement in CRM processes. * Support operational training for clients, ensuring good tool usability. * Ensure activities are completed within defined deadlines and standards. * Participate in team management rituals (daily, weekly, etc.). * Document processes, workflows, and CRM best practices. * Use AI tools to increase productivity in operational routines. Hard Skills (Specific Technical Skills): * CRM: Basic knowledge of CRM usage, configuration, and operation (Kommo is a plus). * Data & Reporting: Basic understanding of KPIs, data organization, and dashboard updates. * Automation: Initial understanding of workflows, pipelines, and simple automations. * Digital Tools: Familiarity with management tools, spreadsheets, and digital environments. Behavioral Prerequisites: * Strong communication skills, especially when dealing with clients. * Organizational skills and attention to detail. * Proactivity in learning and technical development. * Ability to follow processes and playbooks. * Initial logical reasoning and analytical mindset. * Supportive and collaborative attitude toward the team. Core Objective: Ensure efficient execution of clients’ CRM routines, supporting organization, implementation, and process evolution—contributing to delivery quality and client satisfaction. Employment Type: CLT, subject to salary expectations. Benefits: * Flexible Swile benefit * TotalPass * Unimed health plan (with co-payment) * Conexa Saúde and Guidus * Dental assistance * Meal allowance * Transportation allowance Salary Range: R$2\.439,94 \- R$3\.513,50 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Selection Question(s): * Does an in-person role in Goiânia make sense for you? * What is your expected salary? Experience: * CRM management (Preferred) Work Location: In-person