Job Summary: Lead and optimize last-mile operations, ensuring operational excellence and developing creative solutions to deliver the best results. Key Highlights: 1. Highly collaborative, dynamic, and innovative environment 2. Focus on excellence in quality and customer experience 3. Challenges in fast-paced, demanding scenarios with high ambiguity **DESCRIPTION** --------------- The Amazon Logistics team is seeking an On the Road Manager to join AMZL Brasil’s Delivery Station in Aparecida de Goiânia. As an On the Road Manager, you will be responsible for leading and optimizing last-mile operations, ensuring operational excellence across all delivery process stages. Your role will involve managing loading operations and delivery performance alongside the Operations and Delivery Service Provider (DSP) teams. You will join a highly collaborative, dynamic, and innovative environment where ideas are valued and experimentation is encouraged. Our goal is to identify creative and practical solutions to deliver the best outcomes for our customers. We seek professionals with a proven track record of excellence in quality and customer focus, who thrive in fast-paced and challenging environments, and who are prepared to operate in contexts marked by high ambiguity and constant change. If you enjoy challenges and are ready to lead and deliver results in an environment that combines startup agility with the structure of a large enterprise, we want to meet you! Key job responsibilities * Supervise preparation and execution of the loading process, ensuring compliance with standard operating procedures and managing exceptions to minimize delays * Coordinate loading processes for Flex and Hub operations * Conduct prior-day review analysis, lead operational team calls, and develop continuous improvement action plans * Perform Gemba walks at loadout and on-road monitoring to identify process gaps and implement corrective actions * Optimize and manage on-the-road operational performance metrics * Monitor and improve on-the-road quality metrics * Manage and reduce delivery failures, including RTS (Return to Station), BC (Closed Establishment), UTA (Unable to Access), and UTL (Unable to Locate) * Communicate daily metrics and report exceptions to other Operations departments as needed **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or above in Engineering (any domain), Operations, Business Administration, or a related field * Experience in operations management * Experience in people management * Experience with MS Office Professional Suite, including intermediate knowledge of Excel to manipulate and analyze data * Ability to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays **PREFERRED QUALIFICATIONS** ---------------------------- * Experience in e-commerce * Experience in project or program management * Speak, write, and read fluently in English, and have the ability to take direction in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
João Silva
Indeed · HR
João Silva
Indeed · HR
