Sales Associate

Description

Job Summary: Delight and serve customers in-store by presenting products consultatively and converting service interactions into sales, acting as the protagonist of commercial results. Key Highlights: 1. Act as the protagonist of commercial results 2. Customer retention through a memorable shopping experience 3. Collaborate in a team to achieve the store's collective sales target **1\.** **JOB MISSION:** Delight and serve customers in-store by presenting products consultatively, clarifying doubts, and converting service interactions into sales. Act as the protagonist of commercial results, contributing to store targets and customer retention through a memorable shopping experience. **2\.** **MAIN RESPONSIBILITIES AND ATTRIBUTES:** **1\.** **Customer Service and Sales** 2\.1\.1 Proactively approach customers and present products, highlighting benefits, features, and store differentiators. 2\.1\.2 Respond clearly, confidently, and knowledgeably to questions and objections regarding products, pricing, and terms. 2\.1\.3 Guide customers throughout the entire shopping journey: fitting room, checkout, and post\-sale, ensuring a positive NPS. 2\.1\.4 Meet and exceed individual sales targets, average transaction value, and conversion rates established by management. **2\.2** **Products and Market** 2\.2\.1 Maintain up\-to\-date knowledge of product assortment, collections, pricing, promotions, and commercial policies. 2\.2\.2 Monitor market trends and customer behavior to identify opportunities for add\-on and cross\-sell. 2\.2\.3 Relay customer feedback and requests for unavailable products to leadership. **2\.3 Operations and Team** 2\.3\.1 Support store organization: restocking, pricing, section cleaning, and Visual Merchandising maintenance. 2\.3\.2 Operate the PDV system for sales registration when required, following cash handling procedures. 2\.3\.3 Collaborate in a team, contributing to a positive work environment and achieving the store's collective sales target. **3\. REQUIREMENTS** Education: Completed high school. Sales or Customer Service courses are desirable. Experience: Prior sales experience is desirable, preferably in fashion retail or physical stores. Knowledge: Approaching and negotiation techniques, basic math, familiarity with social media. Skills: Excellent communication, active listening, customer orientation, and results orientation. Others: Availability for a 6x1 schedule, including weekends, holidays, and seasonal retail dates.