Commercial Assistant

Description

Job Summary: This role involves customer service, lead and customer management, document organization, sales follow-up, and alignment with marketing. Key Highlights: 1. Customer service via phone and WhatsApp 2. Lead management and document organization 3. Collaboration with marketing and sales teams **Responsibilities and Duties:** * Providing customer service via phone and WhatsApp. * Registering leads and customers in the system. * Organizing documents for credit analysis. * Monitoring and following up with the commercial team regarding responses to customer interactions. * Weekly alignment with the Marketing team on lead status and campaign performance. **Requirements and Qualifications:** * Strong verbal and written communication skills, with emphasis on clarity and empathy in customer service. * Organization, proactivity, and attention to detail to handle documents, deadlines, and concurrent processes. Employment Type: Full-time CLT Compensation: R$2\.072,25 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Food basket * Partnerships and commercial discounts * Meal allowance * Food voucher * Transportation allowance Selection Question(s): * Do you have experience registering leads and customers in the system? * Do you have experience monitoring and following up with the commercial team regarding responses to customer interactions? * Have you previously participated in weekly alignment meetings with the Marketing team on lead status and campaign performance? Experience: * Customer service via phone and WhatsApp (Preferred) Work Location: On-site