Administrative Assistant

Description

Job Summary: Provide member service and retention, prospect new customers, negotiate cancellation requests, and manage plans while maintaining active relationships. Key Highlights: 1. Member service and relationship management 2. Customer retention and prospecting 3. Negotiation and plan management **SUMMARY DESCRIPTION** Serve members; register new customer lines from the existing base; renew member contracts (retention); prospect new customers; negotiate reversal of line cancellation requests; modify member plans; maintain relationships with members. **DETAILED DESCRIPTION** 1\. Serve members via telephone, WhatsApp, and/or email, resolving inquiries and providing technical guidance for low-complexity issues on a daily basis; 2\. Register new customer lines from the existing base by sending pricing booklets and subscription agreements via email and ClickSign tool, collecting electronic and/or scanned signatures, and entering required documentation and information into the SGC system according to demand; 3\. Renew member contracts (retention) based on contract expiration date reports extracted from the SGC system, analyzing customer needs according to usage profiles, offering benefits and new plans, sending subscription and retention agreements via email and ClickSign tool, collecting electronic and/or scanned signatures, and entering required documentation and information into the SGC system on a daily basis; 4\. Prospect new customers using lead lists and partner companies, presenting services via telephone, WhatsApp, and email, and sending proposals to potential customers on a daily basis; 5\. Negotiate reversal of line cancellation requests via telephone and/or email, highlighting association benefits and proposing alternative available plans according to demand; 6\. Modify member plans by sending standard agreements via email and ClickSign tool, collecting electronic and/or scanned signatures, and entering required documentation and information into the SGC system whenever necessary; 7\. Maintain relationships with members according to assigned portfolio by proactively contacting them via telephone, email, and/or WhatsApp, offering assistance, resolving inquiries, presenting benefits, and promoting association services based on prior Excel-based qualification analyses, performed daily.