Junior Telecom Technician

Description

Job Summary: The professional will perform homologation tests, apply interoperability tests, report issues, and manage and control transmissions to ensure the best customer experience. Key Highlights: 1. Perform homologation and interoperability testing on network devices. 2. Manage telecommunications operations and provide customer support. 3. Identify and address incident-related problems/solutions. Vice-Presidency: Work Location GOIÂNIA - GO : Area introduction text. Directorate: Work Location: \ GO SEDE \- RUA 136C QD F44 ST SUL LOTES ÁREA 11\-A E 35\-A \- SETOR SUL, 150, GOIÂNIA \- GOIÁS\> \\> To deliver the best possible experience for our customers, we have the Engineering and Customer Service teams. The Engineering team’s mission is to explore new technologies, plan the telephony network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. **Responsibilities and Duties** Perform homologation testing on network devices and elements; apply interoperability testing with other equipment; and report issues. Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs. Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices. * Telecom Management (transmission monitoring), addressing necessary issues — including mobile and field network monitoring and field service support. * Real-time management and control of transmission generation to support customer service. * Customer support via call actions for system-level assistance. * Identify and resolve incident-related problems/solutions; internal and external controls related to cost initiatives; support execution in other areas; align with customer service areas; coordinate with other involved departments; assist in project development. **Requirements and Qualifications** COMPLETED TECHNICAL COURSE — CERTIFICATE OF COMPLETION **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents through a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s top-tier mobile network — even faster with our 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future with our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, dress style, individuality — where you can be authentically yourself. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Access our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. • Accelerate your career through our Internal Recruitment Program — available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira • Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees: nutritionist consultations, psychologist sessions, social work services, telemedicine, and more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo selection processes is via the company’s pages on the Gupy platform: https://vivo.gupy.io — no application or hiring fees apply. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices — placing them firmly in control of their digital lives, with security and reliability — all delivered with Vivo’s signature quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who live our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately solve what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are mine"**: Take ownership of your actions and outcomes — recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ — ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best customer experience begins with an excellent employee experience. **\#VemPraVivo**