Customer Success Analyst

Description

Job Summary: As a PoliLover, you will build trust-based relationships, implement the platform, conduct user training, and monitor customer engagement to deliver a memorable experience. Key Highlights: 1. Build trust-based and loyal relationships with customers 2. Monitor operations and engagement to act proactively 3. Conduct training sessions to empower end users We are a technology company based in Goiás, aiming to break down communication barriers that hinder businesses from achieving success. We provide small and medium-sized enterprises with digital solutions as extraordinary as their physical counterparts. **\#JoinPoli** As a PoliLover, you will: * Build trust-based and loyal relationships with customers; * Implement the platform, detailing all its features; * Conduct training sessions to empower customer end users; * Monitor customer operations and engagement to anticipate needs and act proactively, contributing to a memorable experience. What we’re looking for in you: * Completed or ongoing undergraduate degree; * Experience providing customer service via phone and/or WhatsApp; * Analytical mindset to monitor data and drive actions; * Assertive and empathetic communication skills to gather feedback/information from customers and internally align expectations; Additional Information: **\*\*Start Date: January 5, 2026** * Permanent employment (CLT); * Fixed salary: BRL 2,600.00 \+ Variable bonus: BRL 400.00 to BRL 1,050.00; * On-site work in Goiânia (Sudoeste District); * Meal allowance (BRL 32.67/day); * Transportation allowance or fuel subsidy; * Health and dental insurance — Hapvida; * Birthday day off; * Two weekly relaxing massage sessions. Here, you’ll find great \#People and tremendous growth!