SENIOR CUSTOMER RELATIONSHIP ANALYST

Description

Job Summary: We are seeking a professional to handle customer service, providing support, clarifying inquiries, and resolving requests promptly and courteously. Key Highlights: 1. Opportunity for People with Disabilities (PwD) 2. Opportunity to develop your career in high-impact projects 3. A leading company in horizontal condominiums, continuously evolving **FGR Incorporações Headquarters | First Avenue Avenue s/n | Cidade Empresarial Condominium | Aparecida de Goiânia/GO** **On-site | Monday to Friday | 8:00 AM to 6:00 PM** * **This opportunity is also open to people with disabilities (PwD).** At FGR Incorporações, we believe great results are built by people. We are a national reference in horizontal condominiums and continue growing through innovation, excellence, and our unique way of making things happen: the **FGR Way**. Here, you’ll find opportunities to develop your career, participate in high-impact projects, and directly contribute to the expansion of a continuously evolving company. **About the opportunity** We seek a professional to handle customer service—providing support, clarifying inquiries, and resolving requests promptly and courteously—to ensure customer satisfaction and the best possible customer experience. **Main responsibilities** * Customer service for FGR clients via various communication channels, according to the nature of each request; * Participation in project delivery and launch events; * Monitoring of bank transfer processes, ensuring correct progression of all stages; * Participation in project delivery assemblies, providing support to involved departments. **What we’re looking for** **Technical requirements** * Completed undergraduate degree in Business Administration, Commercial Management, Law, or related fields; * Experience in customer service; * Experience in the real estate market, as well as familiarity with Dynamics CRM and the UAU system, will be considered advantageous. **Behavioral competencies** * Strong verbal and written communication skills; * Proactivity; * Commitment, responsibility, and a strong sense of organization in daily activities. **What we offer (Benefits)** * Meal Allowance / Food Voucher; * Transportation Voucher or Fuel Voucher; * Health and Dental Insurance; * Profit Sharing and Results Program (PSRP); * Life Insurance; * TotalPass; * Study Incentive Programs; * Breakfast and snacks provided at the office. More than hiring professionals, we seek individuals who want to grow, evolve, and build the future together with us.