Systems and Processes Analyst

Description

Job Summary: Professional responsible for handling incidents, gathering business requirements, monitoring systems, configuring applications, and executing IT projects. Key Highlights: 1. System incident handling and resolution 2. Business requirements gathering and scenario analysis 3. Application maintenance and updates **Job Description:** ---------------------- Respond to incidents and service requests received through official demand channels to provide solutions related to system applications; Conduct business requirements gathering, perform studies and analyze scenarios to align processes and/or implement information systems or applications; Monitor the likelihood of potential issues/errors occurring in applications or systems to ensure preventive action and contribute to solution delivery; Perform configuration, maintenance, and updates on applications or systems to guarantee correct end-user usage and enhance cooperative productivity through available technological resources; Support and execute projects and action plans involving the use of applications or systems to contribute to departmental results as well as the operator's mission and future vision. **Mandatory Requirements:** ------------------------------ Relevant work experience Completed Bachelor's degree in Information Technology or related fields Knowledge of Oracle database Knowledge of ITIL Knowledge of BPM and Software Quality Knowledge of Requirements Gathering **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $4,459.55 **Benefits:** --------------- Meal/Voucher Allowance R$1487.87 Mobility Assistance Remote Work Assistance Birthday Day Off Health and Dental Plan Life Insurance Study Grant Wellhub **Work Location:** ---------------------- UNIMED CERRADO \- OPERATOR **Working Hours:** ------------------------ From 08:00 to 17:00