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Job Summary: Professional to supervise and guide hospital service teams, ensuring excellence in patient experience and people management. Key Highlights: 1. Leadership and supervision of hospital service teams 2. Focus on excellence in patient experience and resolution of requests 3. People management and team development Description: Required: * Bachelor's degree in Administration, Hospital Management, Nursing, or related fields; * Intermediate Excel proficiency. Desirable: * Prior experience in the healthcare sector, preferably in hospital services, reception, admissions, or coordination/supervision of service teams; * Knowledge of service and quality indicators; * Familiarity with billing, health insurance plans, and admission processes (preferred); * Supervise and guide the service team (reception, admissions, SADT, and related areas), ensuring compliance with institutional workflows and protocols; * Ensure excellence in patient experience by resolving requests, complaints, and incidents; * Monitor quality, productivity, and patient satisfaction indicators, proposing action plans when necessary; * Collaborate integrally with clinical, administrative, and support departments to ensure operational alignment; * Perform people management: performance monitoring, feedback, scheduling, coverage for absences, and support for team development; * Ensure compliance with regulations, internal policies, ethics, and best practices in hospital service delivery; * Support audit, accreditation, and continuous improvement processes; * Prepare managerial reports and operational controls using tools such as Excel. 251217020255987519
