CUSTOMER EXPERIENCE CONSULTANT

Description

Job Summary: The Customer Experience Consultant ensures clear and efficient interactions, supporting the customer journey to optimize solution usage and strengthen the relationship with the company. Key Highlights: 1. Consultative support and customer journey accompaniment 2. Identification of experience improvements and proposal of solutions 3. Resolution of requests, inquiries, and complaints **Job Description** The Customer Experience Consultant is responsible for ensuring that every interaction with customers is clear, efficient, and resolution-oriented. Acts as a support point throughout the solution usage journey, helping customers achieve optimal results with systems and reinforcing the relationship with the company. **Key Responsibilities** **Provide consultative customer support (phone, e\-mail, chat, and/or WhatsApp);** **Accompany the customer journey, ensuring satisfaction and retention;** **Identify opportunities to improve the experience and propose solutions;** **Handle requests, inquiries, and potential complaints;** **Requirements** **Completed or ongoing undergraduate degree (Business Administration, Marketing, Communications, Commercial Management, or related fields);** **Prior experience in customer service, Customer Success, or related areas;** **Proficiency with CRM tools and Microsoft Office suite;** Format: Hybrid Location: Goiânia, São Paulo, and Belo Horizonte We Offer: Flexible Benefit (Meal/Food). Health Insurance Dental Insurance GymPass \- to support physical activity and contribute to your health. Workplace Gymnastics \- Keeping your body active regularly. Day Off. If this resonates with you, apply now and join the team \#ProudToBeLG! We value humanity in its entirety and recognize that diversity makes us even better. Therefore, our opportunities are also open to people with disabilities. General Information **Identification** 22059 **Number of Openings** 1 Opening **Location** GOIÂNIA **Contract Type** Permanent