Information Technology Assistant

Description

Job Summary: We are seeking an IT Assistant to provide support to our employees, ensuring the proper functioning of technological resources and delivering an efficient and secure workplace experience. Key Highlights: 1. On-site N1/N2 technical support in Goiânia 2. Focus on user experience and continuous process improvement 3. Opportunity for continuous development Our purpose is to take care of our employees so they can take care of our customers. We are a Great Place to Work (GPTW) at our core—we operate with integrity and transparency, and we truly value people. If you are a self-starter, passionate about technology, organized, and committed to continuous development, join Alianzo! **Job Description:** We are seeking an **Information Technology Assistant** to provide support to our employees, ensuring the proper operation of technological resources and contributing to an efficient and secure workplace experience. **Responsibilities and Duties:** **What are the responsibilities for this role?** * Provide on-site N1/N2 technical support to Alianzo employees, operating directly from the Goiânia office; * Log, track, and resolve service tickets, ensuring compliance with established SLAs; * Perform installation, configuration, and maintenance of laptops, desktops, printers, and peripherals; * Support users in utilizing Microsoft 365 tools and corporate systems; * Perform basic network configurations and escalate complex infrastructure requests to the infrastructure team; * Execute onboarding and offboarding processes, including equipment configuration, delivery, and retrieval; * Maintain up-to-date inventory records of IT equipment and assets; * Adhere to internal Information Security policies and procedures; * Document support interactions and solutions to contribute to continuous improvement of IT processes. **Requirements and Qualifications:** **What will we evaluate?** * Technical certification or completed or ongoing undergraduate degree in Information Technology, Computer Networks, Information Systems, or related fields; * Experience providing on-site user technical support at N1/N2 levels; * Proficiency in Windows 10/11, Microsoft 365, operating systems, and drivers; * Basic knowledge of local area networks, including TCP/IP, DHCP, DNS, Wi\-Fi, and structured cabling; * Experience diagnosing and resolving hardware and peripheral issues; * Organizational skills and ability to manage multiple support requests and prioritize tasks; * Strong communication skills, proactivity, and user experience focus; **Preferred Qualifications:** * Experience with Active Directory and/or Microsoft Entra ID; * Familiarity with IT asset monitoring and inventory tools; * Exposure to ERP systems or accounting management systems; * Experience managing IT assets and handling onboarding/offboarding processes**.** Minimum Education: Undergraduate Degree * Career Development Plan * WellHub * Profit Sharing Program (PLR) * Marriage Allowance * Day Off * Dental Plan * Health Insurance * Meal Voucher * Life Insurance