FIELD SERVICES SUPPORT TECHNICIAN - FIELD

Description

Job Summary: Support Technician with Field Services profile to analyze, diagnose, and resolve technology incidents and service requests, managing the incident queue and providing end-user support. Key Highlights: 1. Field Services operations for IT technical support. 2. Incident and service request lifecycle management with focus on SLAs. 3. End-user support and hardware/software maintenance. **Overview** --------------- We are seeking a Support Technician with a Field Services (on-site) profile, responsible for analyzing, diagnosing, and resolving technology-related incidents and service requests. This professional will manage the incident queue via ITSM tools, oversee the entire service lifecycle, and ensure compliance with agreed SLAs. Additionally, they will conduct laboratory testing for hardware and software issue analysis and resolution, provide support to end users, and ensure full operational functionality of the organization’s equipment and systems. Candidates must reside in the **GOIÂNIA/GO** region. **Responsibilities and Duties** ----------------------------------- * Provide support to employees, ensuring all work devices are properly configured and fully functional. * Manage incident tickets and support queues, ensuring compliance with agreed performance indicators. * Support other IT areas during crises, projects, changes, and technology environment testing. * Manage equipment inventory, ensuring accurate tracking and maintenance of each device. * Create, update, and execute IOPs (Instructions of Procedures) to perform tasks and ensure knowledge standardization. * Software installation and hardware maintenance. **Requirements and Qualifications** ------------------------------ * Experience as a Field Technician / On-site Technician. * Specific knowledge (tools, languages, certifications): * Knowledge of operating system installation and configuration. * Experience with cabling and telephony is a plus. * Proficiency in Windows 10\. Ability to perform data migration, user backups, administrative tools \- \- and registry operations. * Basic Active Directory knowledge: adding/removing devices from the domain. Basic understanding of Exchange Server and BES account configuration. * Fundamental networking knowledge (static/dynamic IP configuration, basic commands such as ipconfig /release /renew). * Microsoft Office suite (especially Outlook: profile creation and Exchange account maintenance; Excel: basic formula knowledge). * Laboratory environment experience, performing hardware analysis, testing, and diagnostics. * Will handle incidents and service requests, monitor SLA compliance, and support end users. * Desired technical certifications: MCP, MCSE, CCNA, ITIL, AWS, AZURE. * Behavioral traits: Resilience, focus, commitment, organization, strong communication skills, and punctuality. **What We Offer You?** ------------------------------- * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Benefit Program (discounts on medication purchases); * Gym Partnership; * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC \- Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest technology market trends; Minimum Education Level: Bachelor's Degree Desired Education: *Information Technology, Bachelor's Degree Driver’s License: Class B