Job Summary: The Goiás Branch is responsible for providing service to brokers, customers, contractors, and suppliers; acquiring new business; boosting sales; conducting negotiations; and developing brokers and employees. Key Highlights: 1. Responsible for commercial customer service and business development. 2. Focused on boosting sales and identifying opportunities. 3. Engaged in the development of brokers and employees. The Goiás Branch is responsible for ensuring service to brokers, customers, contractors, and suppliers; acquiring new business; boosting sales; conducting negotiations; identifying opportunities; developing brokers and employees; supporting production projects; and granting brokers access to Porto Seguro’s commercial tools. **Responsibilities and Duties** **Responsibilities and Duties:** **** * Ensure service to all brokers and customers within the branch’s commercial relationship portfolio, aiming to clarify various doubts and provide commercial support; * Ensure timely responses and resolution of issues raised by brokers to facilitate sales completion; * Encourage and guide brokers in using available commercial tools and self-service platforms to optimize business operations and operational efficiency; * Influence broker participation in commercial initiatives and training courses offered by the branch to support their professional development and boost sales; * Act proactively in commercial initiatives, engaging brokers to participate; * Support and monitor the commercial area on matters related to brokers’ sales processes, providing portfolio-related information and alerting about business opportunities to drive sales growth; * Support the administrative team and participate in designing and implementing commercial initiatives (campaigns, events, promotional items, neighborhood-owner actions, commemorative dates, Clube Porto partners); * Act proactively in commercial initiatives by approaching brokers to help them contribute to the growth and results of their portfolios, aiming to optimize their productivity; * Uphold the internal and external “More Commercial Branch” directive with brokers and partners through proactive actions, including training and feedback, ensuring team and broker engagement with sales goals and targets; * Identify brokers’ needs and direct topics with a focus on process improvement, aiming to enhance the branch’s operational efficiency and support in closing deals; * Support the branch’s administrative team in commercial and local management activities to foster professional career development and continuous process improvement; * Safeguard both personal and company image by acting in accordance with the company’s defined ethics and conduct guidelines. **Requirements and Qualifications** **Requirements and Qualifications:** * Completed undergraduate degree; * Proficiency in Microsoft Office Suite; * Ability to handle customer service across multiple communication channels (phone, chat, and e\-mail); * Experience in the commercial field; * Knowledge of insurance; * Strong negotiation skills; teamwork orientation; active listening; proactivity; analytical thinking. **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance Plan;** **Dental Insurance Plan;** **Wellhub and TotalPass;** **Profit Sharing Program \- PLR;** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2026; **Transportation Allowance;** **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave** of 6 months.; **Childcare or Babysitter Allowance;** **Life Insurance;** **Private Pension Plan \- PortoPrev;** **Discounts on Products and Services;** **Scholarship Program: Reimbursement for undergraduate, postgraduate, or MBA studies;** **Language Course Reimbursement (English or Spanish);** Porto is much more than an insurance company: it is a massive ecosystem leveraging technology to create solutions across four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço****.** Its reputation and recognition, built over more than seven decades, underscore Porto’s scale — a business reference company, built by and for people. Here, 13,000 employees proudly wear their hearts on their sleeves as part of a solid, ethical organization that transforms dreams into fantastic realities for our 15.8 million+ customers. We operate across more than 101 branches and regional offices nationwide. Learning is embedded in our DNA, and here you’ll find **incentives, tools, and supportive colleagues to learn and grow every day**, in an inclusive and secure environment where everyone can be themselves and take pride in who they are — promoting respect and **living fully and well-being in a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe that a plural team is essential for the development of our entire business, society, and each individual — recognizing that every person contributes uniquely toward building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space, with greater plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous people, people with disabilities, and LGBTQIA\+ individuals** for all our job openings.
João Silva
Indeed · HR
João Silva
Indeed · HR
