Commercial Assistant

Description

Job Summary: Responsible for supporting the commercial team, ensuring customer satisfaction and achievement of targets, acting with agility and focus on continuous improvement. Key Highlights: 1. Commercial team support and customer satisfaction 2. Customer focus and continuous improvement 3. Data analysis and contract management **Description:** Mandatory Requirements Currently pursuing a Bachelor's degree in Business Administration, Commercial Management, Logistics Management, or related fields; Intermediate knowledge of Excel; Organized, proactive, communicative profile with a sense of urgency; Desirable Requirements Power BI knowledge is desirable; SAP knowledge is desirable; Position Objective Responsible for supporting the commercial team by assisting with daily requests that help resolve issues faced by prospective and current customers, thereby ensuring their satisfaction and achievement of company-defined targets. Acts with customer focus, resolving issues promptly while identifying opportunities for ongoing improvement. Job Responsibilities Calculate the Top Sales Award target, managing pending Brand Licensing contracts and digitizing\-them into the SFE system; Monitor weekly sales data by Coordinator / Commercial Agent, analyzing Beverage Container sales commissions, performance discount analyses, document submissions to ANP, and PRT and distributor price adjustments; Annually contribute to audit data control and monthly report customer portfolio credit notes to Finance; Manage planning for retailer depot painting and standardization; Analyze and manage capex flow entered into the SFE system; Monitor digitization of contracts and processes within the SFE system; Register new customers and correct\/update existing customer portfolio records; Develop KPI reports used as the basis for performance presentations; Request customer price and term updates\/additions; Support consultants with administrative tasks while they are visiting customers. Meet customer needs by offering solutions that exceed expectations and delight them. Identify solutions to problems—whether simple or complex—efficiently and effectively, anticipating implementation consequences. Evaluate and propose improvements to reduce response time and costs, enhance service and support quality, and generate and\/or increase customer satisfaction. 2512110202491913369