IT Support Internship | IT (N1)

Description

Job Summary: IT internship focused on first-level (N1) technical support, resolving hardware and software issues and ensuring continuity of work tools. Key Highlights: 1. First-level (N1) technical support 2. Resolution of hardware and software issues 3. Support for office, factory, and store users **Position Objective:** Provide first-level (N1\) technical support, assisting in resolving daily hardware and software issues to ensure office, factory, and store employees maintain uninterrupted access to their work tools. **Responsibilities:** N1 Support: Receive and perform initial triage of service requests (via Teams/phone/WhatsApp/system), resolving low-complexity issues; Base Software Support: Assist with queries and configurations for Microsoft Office suite, web browsers, Windows operating systems, and other company-used software; Peripheral Maintenance: Configure and support printers, mice, keyboards, monitors, etc.; Machine Preparation: Assist in formatting, driver and software installation, and physical setup of computers for new employees; Basic Infrastructure: Support cable organization and verification of network/Wi\-Fi connection points across facilities; Inventory Management: Maintain updated asset control records (equipment and peripherals). **Requirements:** Currently enrolled in an undergraduate IT program (e.g., Information Systems, Computer Science, Analysis and Development of Systems, Networks) from the 2nd semester onward; Basic hardware knowledge (identification of components and cables); Fundamental networking knowledge (basic TCP/IP and Wi\-Fi); Proactive, organized, eager to learn, and possessing strong communication skills. **Additional Information:** Internship stipend: R$1\.000 Meal allowance: R$20.00 per day; optional transportation voucher; TotalPass; optional health and dental plans. **Working Hours:** Morning shift: 8:00 AM to 2:00 PM, or afternoon shift: 12:00 PM to 6:00 PM (6 hours per day). **Location:** Bela Vista District, Goiânia.