Job Summary: Implements and maintains Quality Management Systems, coordinates teams, ensures regulatory compliance, and optimizes processes for continuous improvement. Key Highlights: 1. Quality system management and implementation (ISO, GMP, HACCP, IFS) 2. Internal and external audits, ensuring regulatory compliance 3. Leadership and development of quality teams Quality System Management \* Implement and maintain the Quality Management System (ISO, GMP, HACCP, IFS, etc.), applying standards and technical procedures to ensure ongoing regulatory compliance and product quality. \* Ensure that procedures, quality documents, and work instructions are up-to-date and correctly applied, reviewing records and instructions daily and as needed to guarantee standardization and traceability. \* Apply quality methodologies (PDCA, 5S, Kaizen), analyzing processes and promoting improvements to optimize operations, reduce waste, and increase efficiency, as needed. \* Monitor and track quality KPIs and indicators, consolidating data on rejections, rework, complaints, and returns to identify deviations and improvement opportunities daily and weekly. \* Develop and follow up on corrective and preventive action plans, coordinating involved teams and departments to eliminate root causes of nonconformities and reduce recurrence, as needed. \* Analyze root causes of failures, deviations, and customer complaints, applying investigation techniques and quality tools to prevent future issues and enhance customer satisfaction, as needed. \* Prepare and present managerial quality performance reports (KPIs), analyzing trends and indicators to support strategic decision-making and continuous improvement, monthly. Audits and Regulatory Compliance * Ensure execution of internal audits, verifying records, processes, and practices to guarantee compliance with regulatory and internal standards, biweekly.\* \* Support customers during technical visits and certification audits, presenting processes and evidence to validate product and process compliance, as needed. \* Renew mandatory factory documents such as Sanitary License and Fire Department Certificate, and review quality policies and objectives to maintain legal operational compliance, annually. Team Management and Development * Coordinate and guide quality inspectors, analysts, and technicians, assigning tasks and monitoring performance to ensure correct process execution, daily. \* Manage and monitor attendance and vacation schedules for quality staff using HR records and systems to ensure organizational efficiency, statutory compliance, and team balance, daily and as needed. \* Conduct team training and refresher sessions on standards, GMP, SOPs, and regulatory requirements using practical and theoretical methods to strengthen quality culture and technical competencies, weekly or as needed. \* Hold alignment meetings with the quality team, preparing agendas and tracking action plans to ensure clear communication, engagement, and activity execution, weekly. \* Monitor team development, providing feedback and improvement plans to enhance engagement and performance, continuously. Supplier and Procurement Management * Evaluate and approve suppliers of raw materials and packaging, reviewing technical documentation and quality criteria to ensure alignment with company requirements, monthly. \* Verify laboratory/quality control raw material inventory, checking expiration dates and quantities to ensure availability and continuity of testing, weekly. \* Monitor supplier performance and provide feedback using performance reports and indicators to ensure compliance and continuous improvement, monthly. Strategic and Budget Planning * Participate in defining the department’s annual budget, analyzing needs, costs, and investments to ensure efficient planning and financial control, annually. \* Plan and review quality goals for the upcoming cycle, aligning indicators, action plans, and priorities to ensure continuous improvement and strategic results, annually. \* Attend cross-departmental meetings with managers from other areas (e.g., VS, Maintenance, Quality) to monitor corrective and preventive action plans, using reports and indicators to ensure interdepartmental integration and consistent outcomes, weekly or as needed.