Relationship Assistant

Description

Job Summary: The Relationship Assistant supports customer service by monitoring deliveries and providing clarifications to ensure service quality and information timeliness. Key Highlights: 1. Customer service support and execution 2. Contacting customers and internal departments to resolve pending issues 3. Focus on service quality and information timeliness **Position:** Relationship Assistant **Job Description:** The Relationship Assistant will be responsible for supporting and executing customer service activities, monitoring freight deliveries from origin to final destination. The professional will interact with customers and internal departments, providing clarifications, recording incidents, and contributing to resolving delivery-related pending issues, ensuring service quality and information timeliness. **Requirements:** * Completed high school education (technical or undergraduate studies in progress are desirable); * Minimum 6 months of relevant experience (up to 2 years preferred); * Basic knowledge of logistics and transportation processes; * Proficiency in management systems and electronic spreadsheets; **Main Responsibilities:** * Provide delivery status updates to customers via phone, e-mail, or digital platforms; * Organize and schedule freight deliveries; * Identify reasons for delivery rejections and record incidents in the system; * Monitor available and delayed cargo status through reports; * Track fiscal pending issues related to freight, maintaining contact with customers and fiscal authorities when necessary; * Record inspection-related terms and incidents and forward them to responsible parties for follow-up; * Update records and controls in the Customer Service Department (SAC); * Contribute to continuous improvement of service and customer satisfaction. **Benefits:** * Competitive salary based on experience; * Transportation allowance; * Meal allowance; * Food allowance; * Health and dental insurance; * Profit-sharing program; * Life insurance; * Access to Wellhub, offering gyms, online therapy, nutrition, and other wellness services. **How to Apply:** Interested candidates must submit their resumes through our recruitment system. ### **Requirements** ##### **Studies** High School (2nd Degree) ### **Valued** ##### **Professional experience** Between 1 and 3 years ### **About VITLOG TRANSPORTES** With 26 years of operation in the logistics sector, Vitlog Transportes is a national reference in road transportation solutions. We operate over 30 units across 20 Brazilian states, enabling agile and efficient nationwide coverage. Our operations extend beyond national borders: we conduct exports to Bolivia and Paraguay, expanding our reach and connecting strategic South American markets. At Vitlog, we value commitment, respect, and teamwork. We continuously invest in technology, infrastructure, and employee development, fostering a healthy, collaborative work environment with real growth opportunities. If you seek to join a solid, innovative, and continuously expanding company, Vitlog is your professional destination!