Quality Analyst

Description

Job Summary: We are seeking a proactive Quality Analyst to work on continuous improvement, monitoring, auditing, KPI analysis, and team development. Key Highlights: 1. Continuous improvement and people development 2. Focus on quality monitoring and process auditing 3. KPI analysis and strategic support We are looking for a **Quality Analyst** to join our team! If you are analytical, proactive, and enjoy working on continuous improvement and people development, this opportunity may be right for you. * **Salary: R$ 3\.000,00** * Health insurance plan * Meal allowance * Transportation allowance **Main Responsibilities:** * Conduct quality monitoring of customer interactions * Lead process audits * Analyze performance indicators (KPIs) * Provide feedback and support team development * Deliver training sessions * Prepare management reports * Propose strategic actions focused on continuous improvement **Requirements:** * Completed or currently pursuing a bachelor's degree * Prior experience in quality monitoring, auditing, or related areas * Knowledge of KPI analysis * Intermediate (or higher) Excel proficiency * Strong verbal and written communication skills * Organizational skills and attention to detail **Preferred Qualifications:** * Experience in customer service/call center * Familiarity with quality management tools * Experience delivering training and developing teams Minimum Education Level: Bachelor's Degree * Meal allowance * Transportation allowance * Amil Health Insurance Plan