IT Support Assistant

Description

Job Summary: A technical and operational support professional who ensures the proper functioning of technology resources, systems, and equipment for billing and negotiation operations. Key Highlights: 1. Technical and operational support for technology resources and systems 2. First-level support and resolution of technical tickets 3. Software configuration, hardware support, and ticket management **Job Objective** Provide technical and operational support to company employees, ensuring the proper functioning of technology resources, corporate systems, equipment, and tools used in billing and negotiation operations, thereby contributing to business activity continuity and efficiency. **Main Responsibilities** * Provide first-level user support, logging, tracking, and resolving technical tickets. * Deliver on-site and remote support for workstations, laptops, printers, IP phones, and other IT equipment. * Assist with installation, configuration, and updating of corporate software and applications. * Support maintenance of user access rights, passwords, e-mails, and permissions. * Monitor the operation of systems used in billing and negotiation operations. * Open and track tickets with technology vendors and service providers. * Assist in managing the inventory of IT equipment and assets. * Perform basic system and equipment testing to identify failures. * Support technological onboarding of new employees, including equipment setup and access configuration. * Log support interactions and resolutions in ticketing systems, maintaining an updated history. * Escalate incidents to higher-level support when necessary. * Contribute to organizing and documenting technical procedures. **Mandatory Technical Knowledge** * Windows operating systems. * Microsoft Office suite and Microsoft 365. * Basic network and internet configuration. * Software installation and configuration. * Hardware and peripheral support. * Ticketing and support management tools. **Desirable** * Knowledge of IP telephony and support platforms. * Familiarity with Active Directory. * Knowledge of corporate networks. * Experience with remote access tools. * Familiarity with CRM systems, dialers, and billing platforms. **Academic Qualifications** * Completed high school education. * Technical or undergraduate degree in progress in the following fields is desirable: * Information Technology; * Information Systems; * Computer Networks; * Systems Analysis and Development; * Related fields. **Experience** * Prior experience in technical support, help desk, or service desk is desirable. * Experience in collections agencies, contact centers, financial services, or credit recovery will be considered a strong advantage. **Behavioral Competencies** * Strong verbal and written communication skills. * Organization and discipline. * Attention to detail. * Problem-solving ability. * Proactivity. * Ability to work effectively in teams. * Focus on internal customer service. * Ability to work under pressure and meet deadlines. * Agility and sense of priority. Monday through Saturday, starting at 7:40 AM Compensation: R$2.000,00 - R$2.400,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Life insurance * Meal allowance * Transportation allowance Work location: On-site