Customer Service Agent

Description

Job Summary: Responsible for providing customer service to members, assisting in preparing commercial proposals, and supporting the maintenance of member registrations, thereby contributing to overall performance and achievement of targets. Key Highlights: 1. In-person and telephone support for members 2. Assistance in preparing commercial proposals 3. Support in updating member registrations and electronic service assistance **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Experience Level:** Professional **Employment Type:** Permanent – CLT* Responsible for delivering member service both by phone and in person, contributing to performance outcomes and achievement of established targets. * Assist in preparing commercial proposals for products and services offered to members. * Support maintaining up-to-date member registrations, guiding and expediting service requests. * Assist members with access and usage of electronic services, helping resolve outstanding debts and formalizing debt restructuring proposals. **Requirements:*** Preferred: Completed or incomplete undergraduate degree in Administration, Economics, Accounting Sciences, or related fields. * CPA certification preferred * Proficiency in computer applications (full Microsoft Office suite) * Experience in customer service. **Benefits:** Profit-sharing program, Private pension plan, Life insurance, Meal allowance, Food voucher, Transportation allowance