Logistics Analyst

Description

Job Summary: This position is responsible for retaining and growing customer business, identifying needs, proactively contacting customers, and prioritizing opportunities to position UPS Access Points. Key Highlights: 1. Customer business retention and growth 2. Identification of customer needs and opportunities 3. Relationship maintenance and problem resolution **Before applying, select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position is responsible for retaining and growing customer business. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS Access Points. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions. **Responsibilities:*** Researches customer businesses and prioritizes new and lost business opportunities and identifies opportunities for retaining existing customers. * Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and overall needs. * Uses knowledge of customers’ businesses to demonstrate how becoming a UPS Access Point can support and help customers achieve their business objectives. * Follows-up on sales leads identified in customer calls and Access Point Candidate Tool-APC to gain more Access Point customers. * Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.) to ensure retention of customers. * Educates customers to use existing service channels or redirects service issues to expedite problem resolution. * Researches competitor strategies and capabilities to identify ways to position UPS Access Points advantageously. * Records and updates account activity (e.g., call notes, vacation status, etc.) to ensure account status is maintained. **Qualifications:*** Bachelor's Degree or International equivalent — Preferred **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.