Customer Service Agent

Description

If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 40 years. We have become a reference group in Diagnostic Medicine, offering more than 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched last year Rita Saúde, an integrated health services platform. We are recognized in Brazil and Latin America as one of the Best Companies to Work for over 19 consecutive years. Our strong organizational culture is rooted in an environment of respect, development, diversity, and inclusion. We have over 7\.000 employees and operate across 15 states and the Federal District, with 350 units distributed from north to south of the country. **Responsibilities and duties** * Manage and respond to telephone calls, WhatsApp messages, emails, and other digital platforms; * Generate potential customers for service delivery; * Identify and assess customer needs to ensure satisfaction; * Delight our customers; * Build sustainable relationships and trust with each customer through open and interactive communication; * Provide accurate, valid, and complete information using appropriate methods/tools; * Achieve customer service team goals and call handling targets; * Handle customer complaints, propose appropriate solutions and alternatives within a defined timeframe; * Follow procedures, guidelines, and communication policies; * Respect and uphold the company's identity; * Communicate clearly. * Be proactive Safeguard confidentiality and security of information, respecting applicable rules and policies * **Requirements and qualifications** * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Negotiation and persuasion abilities; * Prior experience in customer service is desirable. A healthcare reference, a leader in people management and female leadership, committed to sustainable best practices and active in the communities where it operates, Grupo Sabin was founded in the federal capital, born from the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa, in 1984\. Today, it has approximately 7000 employees united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem comprises a business portfolio covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and pathways, delivered via Amparo Saúde and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models that contribute to the healthcare sector based on science, efficiency, and customer experience. As a solid national company with a visionary outlook, well-established values, a genuine commitment to ESG agenda, and health and wellness services supporting customers’ health journeys across the country, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented social impact initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. Throughout this journey, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes aimed at bringing into our Group individuals engaged with our purpose and values. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*